PROVIDING LOCAL & LONG DISTANCE MEDICAL TRANSPORTATION
Helping Hands Transportation is a for-profit company proudly providing non-emergency medical transportation to area seniors in and around the Dallas/Fort Worth Metroplex.
Helping Hands was founded by a highly talented professionals, Mike Elkin. Mike received extensive rapid response, emergency management, and leadership training as a US Army combat veteran. Following his military career, Mike served as a police officer in Harris County where he witnessed firsthand the growing need for additional support services for seasoned seniors.
Mike and the Helping Hands leadership team firmly understands the level of care required by our growing elderly population. In leveraging years of professional experience and leadership training, Mike and staff continue to cultivate strong relationships with area staff, patients, and families. Rather than focusing exclusively on volume and profits, Helping Hands is keenly focused on providing exceptional and timely customer service with the compassion you and your loved ones deserve.
Unlike other services operating as a curb-to-curb service, Helping Hands is committed to safely escorting you or your loved one from your residence or facility to a clean and comfortable vehicle. On arrival at your destination, our trained staff will escort you to check-in.
Mike Elkin, Founder of Helping Hands
Our Mission
To provide you with a unique, cost effective, and reliable transportation solution that meets individual needs while accommodating facility policies and concerns.
We accomplish our Mission through:
- Effective strategic planning with an emphasis on controlled growth
- Recruiting, training, and retaining competent and capable staff and employees
- Utilizing state of the art ADA-compliant vehicles and equipment
- Developing effective and mutually beneficial strategic partnerships throughout our community
- Maintaining a flexible posture poised to adjust to various client, facility, and market needs
We are continuously striving to implement effective strategies for enhanced training, integrated technologies, and managerial support and communication. Because we provide local and long distance transportation, effective planning and communication between dispatch and key facilities is paramount.
We continuously work on enhancing our scheduling and traffic management in an effort to reduce travel and wait times while increasing efficiency. We work to adapt and implement policies and procedures to support our mission, to analyze and advise on transportation issues, evaluate scheduling conflicts, negotiate and correspond with carriers, vendors, and strategic partners.
Dispatchers will receive extensive instruction on using our technological integration systems designed to support our growing scheduling and logistical demands. Dispatchers are responsible for the following:
- Customer intake
- Preparation of daily schedules and trip manifests
- Effective driver management and scheduling
- Trip management and oversight
- Coordination with facility personnel
Contact us with questions or to make your reservation. We look forward to serving you!
Helping Hands Transportation is an Equal Opportunity Employer headquartered in Plano, TX. We are a proud member of the United Medical Transportation Providers Group (UMTPG) and are committed to hiring and developing employees of character and professionalism to support our corporate culture of integrity, continuity, and sustainability.
On behalf of our leadership team and all of Helping Hands, we welcome the opportunity to meet, greet, and learn how we can serve your transportation needs. Please feel free to contact us with your questions and to make reservations at (972) 636-8111.